", "I have been an administrative assistant for the past six years, ever since completing my business administration certificate. It's one of the most frequently asked interview questions: "Tell me about yourself." Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.” Interview question for Management Trainee Intern in Dallas, TX.1. ... Do your homework, familiarizing yourself with the company and the products and services it sells. http://www.careerpointkenya.co.ke/2015/07/best-interview-answer-how-much-do-you-expect-to-be-paid/, Speak With Confidence – Public Speaking Class. A candidate who has a history of making great decisions and brainstorming new ideas during lunch meetings may be surprised to go into a place where lunch is eaten by oneself at the desk. It also depends on the role. General Answer. 5. When were you able to resolve a problem within work? So how’s this? My role includes face to face customer service, customer complaint follow-ups, as well as attendance at some events such as food drives and other charitable efforts. 3. Provide Specific Examples – Use data, numbers and stories to support your claims. Main Office What are you looking for? Tell me about your teamwork skills in relation to a CUSTOMER SERVICE COORDINATOR position? This lack of order was because they were unhappy about their last experience. Your interviewer will use this as an icebreaker, ideally to put you at ease and get you speaking openly and honestly. 4. It allows the interviewer to hear a short, summed up version of your background and skills, and it gives them insight into what experience and qualifications you think are most relevant to the position you’re interviewing for. Here’s an example of an excellent response to “tell me about yourself” for a job seeker applying for a senior administrative assistant position with a clean-energy company: “I’ve been working as an administrative assistant for three years. Q1. “I’m a proactive Customer Service Assistant with 4 years of experience handling various functions of Customer service, from dealing with dissatisfied customers to answering phone calls. If a team member wasn’t pulling their weight, what would you do? Tell me about yourself. Tell me about yourself for BPO/Customer Service: My name is Nausad Ali. ", "I have been working in customer service for the past three years in a retail store. ", "Sales and customer service go hand-in-hand. Below are the answers to these 30 commonly asked BPO interview questions and answers. Leave a comment. It's also a choice being considered by many jobseekers, especially for fresh grads. “To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. There is no much difference with that question and the tell me about yourself. Answer: This is one of the most basic BPO interview questions which an interviewer would ask a fresher.The very first sentence of your answer should be … Here are a few more job interview tips to help you nail your response: I take that training and experience with me to work every day at Company XYZ by showing added care in all of my customer interactions. Is Your CV Getting You Interviews? So the safest approach is to keep your answer work-related and share your career story, rather than personal details. 15. Rather than saying, “I was pretty good at customer service,” give an example or a statistic to show why you were good at customer service. Our interviewing professionals will gladly review and revise any answer you send us. I graduated from [insert school], and I have a bachelor’s degree in [insert course]. As a customer service professional, your best skills will be customer and client related as you have to interact with customers on behalf of the company on a daily basis. Categories: Career Advice Kenya, FEATURED ARTICLES. The question is a good way to market your skills and ability. For example, stating that you “improved customer service” is less impactful than “increased customer service response rates each quarter by 10–15%.” If you don’t have the exact information, estimate a realistic value. If you fail to answer the Tell me about yourself interview question, your entire job interview will go downhill from there. “Tell me about yourself,” or questions like it, are common at the beginning of interviews as they ease both you and the interviewer into the interview. Tell me about yourself? I was able to cut scheduling errors by 25% and resolve complaints 50% faster than the previous assistant. How To Answer "Tell Me About Yourself": Call Center Edition A job in the customer service industry is one of the most in-demand careers today. As you probably know, the answer to this question depends on the individual. I was born in Paris, Texas, but I moved to Conway, Arkansas when I was ten. My most recent experience has been face to face consulting in the IT industry. Your resume should touch on just the last ten years of your career, at most. Allowing you to craft perfect responses for your next job interview. I really enjoy helping others, which is why I am excited about this opportunity! What They Want to Know: Interviewers want to see how your definition … Customer service has been at the heart of every marketing role I have held in the past eight years. It’s natural to be thrown by these kinds of … If you are scheduled for a Customer service job interview, then it means you have already impressed them with your CV and Cover Letter when you applied for the position. What is the difference between onshore and offshore outsourcing? Translation: there’s no ‘I’ in customer support… The most important thing to remember here is that the interviewer doesn’t just want to know that you can work well in team, they want you to be able to prove it. Why they ask this: Include things like your attitude towards customer service and the people you’ll be encountering as well as your ability to problem solve for them and still maintain the reputation of the company and the products you’re dealing with. Example: "For me, customer service is the act of providing the customer with the support they need to make purchasing decisions, understand the product or seek guidance from the company. For example, stating that you “improved customer service” is less impactful than “increased customer service response rates each quarter by 10–15%.” If you don’t have the exact information, estimate a realistic value. Secondly, as my experience with the company grows, I can expect to be a more valued asset. 5. 23 examples on how to answer Tell Me About Yourself Sample Answers for students, freshers and experienced professionals. 31. What is customer service? September 16, 2019. What makes you who you are? Once that company merged with a competitor, I stayed on and gained promotion to assistant manager. Then discuss how you see yourself fitting into a position at their company. And we dread it for good reason. After four years, that particular store closed down, and I found a new role with Company ABC. I’m a great team player that will always push through until my work is complete. I am also very experienced in meeting customer needs and problem-solving. Your resume should touch on just the last ten years of your career, at most. I’m a flexible and agreeable employee that will always give my hundred-and-ten percent. To make your answer memorable, refer to a specific event that happened in a previous role. At Castle Rock Mineral we often had over 100 customers a day come through the doors. “Tell me about a time you were under a lot of stress at work and how you dealt with it” 12. And that’s not an encouraging thought. ", "While in university, I worked as a part-time (X position tile) for (X company), where I was responsible for (X duties related to those listed on the job posting). I follow up on customer complaints and spend some time on the floor in direct sales as well. Prior customer service experience. In my current position at company X, I have developed and utilized various skills to help achieve results and contribute to the company’s productivity. When you answer “Tell me about yourself,” etch a positive depiction of yourself in the hiring manager's mind. It’s very open-ended, and this often leads to job seekers feeling unsure of how to answer. Attributing your results in the form of numbers or percentage shows employers just how good you are in your job and is a surefire way of creating a lasting good impression. Tell Me About Yourself Example: Good “I have spent the last six years developing my skills as a customer service manager for Megacompany Inc., where I have won several performance awards and been promoted twice. “Tell me about yourself.” This is not an invitation to ramble on. It was entirely my job to turn them around by displaying impeccable customer care. ... "I have been in the customer service industry for the past four years. First identify that the interviewer wants to be impressed to consider you the best fit and that the question is open-ended, meaning that you can start from anywhere you are most comfortable. Thank you for the nice job..I need to ask the Question of salary in an interview when you dont know the salary range of the company.”How much do you want us to pay you”? The interviewer would like a brief overview of your customer service experience. They hired me as their receptionist after completing my 120 practicum hours with them. I have been in the customer service industry for 12 years. 5. Nailing the “Tell me about yourself” question starts with realizing that your interviewer already knows your job history thanks to your resume. What steps did you take to remedy the situation? I can start as a complete beginner and learn the ropes on the job. The ‘tell me about yourself’ interview question can really be nerve-wracking. Avoid beginning at the VERY the start of your entire career. Discuss 2-3 of your most significant accomplishments. ", "Customer service has been the core of my career all along. As a job seeker, knowing how to answer, “tell me about yourself,” gives you a great opportunity to spotlight the skills and experience that make you the ideal candidate for the job. Move up in time from there. Also know that the interviewer wants to hear about your strengths and see how they relate to the job at hand, so focus on explaining how good you are. “Tell me about yourself,” or questions like it, are common at the beginning of interviews as they ease both you and the interviewer into the interview. The interviewer would like a brief overview of your customer service experience. Tell me about a time when you had to deal with conflict. Consider the role and company culture Knowing a bit about the job, the company, and even the people you are meeting can go a long way when crafting your response to the "Tell me about yourself" interview question. I love managing teams and solving customer problems.” Tell me about a time when you had to deal with conflict. Although I love my job, I feel I am now ready for further growth in a more challenging role at a company that values customer relations, and this position meets those exact needs.”. If … I sometimes take a teddy bear with me when I go travelling. Well, I’m 29. Hello. It’s way too broad and we have no idea what the interviewer wants us to say. ", "Before doing hair and makeup I worked in a restaurant where learned how to handle difficult customers and keep a positive attitude. Tell me about a time when you made a poor customer service decision. Your response to this request will set the tone for the rest of the interview. Interview question for Leasing Consultant in Washington, DC.Tell me about yourself. Keep your answers short and concise—no more than two minutes. How to answer tell me about yourself for Sales and marketing positions "I have been in sales/marketing for 5 years. Be … TOP ANSWERS. But that isn't what potential employers want to hear. Most customer service positions will be focused … If you are one of these people or you find answering this question confusing no matter how hard you prepare, remember that it is just another interview question that you need to get by. Avoid beginning at the VERY the start of your entire career. Customer service or customer care teams not only provide assistance but also ensure customer satisfaction and customer retention for the company. It’s one of the most frequently asked questions in an interview: Tell me about yourself. Define what you do as it relates to the job, think about three to five past experiences that are relevant to the job at hand and try to quantify in terms of time, money or people. Westland Key points to tell me about yourself Briefly talk about your current employer. I helped people with their inquiries, and returns. 6. It’s one of the most frequently asked questions in an interview: Tell me about yourself. Customer service involves being a kind, courteous, and professional face for the company. Briefly talk about your current employer. And because it’s a question that many hiring managers lead with, it's also your way to start off on the right foot. Highlight a bit of your personality to break the ice. customer service interview questions and answers tell me about yourself Published by on 24 December 2020 on 24 December 2020 Why should we hire you? After staying in that role for one year, I moved to my current role as a customer service manager for Company ABC. Tell me about yourself.” It’s the interview question we all dread. More so Economics and Sociology combination, How My Unique Skillset Enabled Me Get A Job Through CSS, How My Immediate Application Got Me A Job Through CSS, Read More On Professionals Hired By Our Clients, Corporate Staffing Services Ltd A: I thrive in a fast-paced office where I can work on ratcheting up efficiency. “Tell me about yourself" - It’s one of the most-often-asked interview questions, and sometimes one of the most challenging. I’m scared of heights. Everyone wants to be heard. Part 1: How to Answer "Tell Me About Yourself" There are a few key points to remember when answering this question during a job interview. Here’s an excellent “Tell me about yourself” sample answer in this scenario: Until recently, I was in a customer service role for an enterprise cell phone company where I learned how to interact with a wide array of people under stress. I love managing teams and solving customer problems.” For some, this is the most challenging question to answer, as they wonder what the interviewer really wants to … including tips on how to score the highest marks. You know what they say— You never get a second chance to make a first impression. I have also won several awards for my exceptional performance in solving customer problems and forming new customer relations that resulted in a 20% increase in sales. It's an important role that can take many forms." Tell me about a time when you made a poor customer service decision. Not listed on my resume is the serving job I had at University. I strive to give them consistent service and make sure they walk out happy. Once you have established your expertise and matched it to the requirements of the job, you can then structure your answer and practice it over and over. And even though it’s a bit of a cliché… it’s true. If you are looking for a job and working with a recruiter, he or she may kick off the conversation by asking, “Tell me about yourself.” Well, what should you say? Being a customer service oriented company, name a time in which you faced a challenge in that service with a customer and how did you resolve it? including tips on how to score the highest marks. “Tell me about yourself” doesn’t mean “give me your complete history from birth until today.” It doesn’t even mean “walk me through your work history.” It means “give me a brief overview of who you are as a professional.” You might wonder why interviewers even ask this question; after all, they have your résumé! ‘Tell Me About Yourself’ – Sample Answers. Get a free CV review. 4. Now that you know how to answer, “tell me something about yourself”, you might be interested in how to answer an exactly opposite but equally challenging interview question: Tell Me Something About Yourself that Isn’t On … Tell me about yourself? “Just be honest” is the advice given by many careers experts. All of this adds up to the message you want the interviewer to know about you when you leave.Eleanor is strong in communications and connecting with people. We strive to match our experts' background and expertise with the appropriate question sets found on our website. So approach it as is shown in the first section of the sample answer provided above. So your ideal response to the ‘Tell me about yourself’ question that will make sure the interviewer remembers to recommend you for the position should center on such skills. Tell me about a time you experienced exceptional customer service and why it was so good. Explain how these skills could easily transfer to this new position. Starting with my earlier positions, you will see on my resume that I worked as a commissioned sales associate for Company ABC for two years. What steps did you take to remedy the situation? Since then, I’ve…” 2. Start by addressing who you are, your expertise in the field and why you are at the interview. I have been there, as the deli manager, ever since. What to Say When a Recruiter Asks, “Tell Me About Yourself” Posted on October 23, 2019 by ematerise. I did my high school education from Mumbai and am currently doing my graduation from ABC, Pune. I learned to be patient and listen to customer needs to give them consistent service and make sure they walked out happy. This question may be used to assess your ability to think on your feet. Discuss 2-3 of your most significant accomplishments. What do you mean by inbound and outbound process? As an Inside Sales Rep for Company ABC, I called on existing accounts which had not ordered for over 90 days. I have been in a sales-based role for the past eight years. Tell me about a time you worked well in a team. What do you dislike about working in customer service? As the manager, I take care of any customer service disputes and escalated needs. Then list three to five strengths you have that are pertinent to this job (experiences, traits, skills, etc.). Key points to tell me about yourself. Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about. Also, a very highly customer-service driven role. Can you tell me about a time when you had to make a decision when all of the data you needed was unavailable? Open-ended questions like “Tell me about yourself” are frequently asked at the beginning of interviews to get the conversation started. Highlight a bit of your personality to break the ice. I have learned how to listen and show empathy whenever a customer has an issue. Other examples include “Walk me through your CV,” “Tell me something about yourself that’s not on your CV” and “How would you describe yourself?”. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Begin your reply with the oldest listed customer service job on your resume. Eventually, I gained the promotion to assistant manager. How do you keep yourself / your team / your colleagues motivated? ", "In marketing, customer service is the most important part of successful campaign delivery. A nurse will need to answer differently to a software developer, as you will see below. Explore expert tips and resources to be more confident in your next interview. 17. As a customer service professional, your best skills will be customer and client related as you have to interact with customers on behalf of the company on a daily basis. You can be comfortable knowing that your customers are in good hands with me. Can you tell me about a situation with a customer when there wasn’t a clear policy to use and you needed to make a judgment call? An ideal response would briefly state your career history and what skills you have been able to develop. So how do you do this? Can you tell me about a time when you received poor customer service? ", "My earlier career was in a retail based customer service position and since then I have always had some sort of customer facing component to my position. It also involves listening carefully to customer wants and concerns. Why do you want to join BPO? I'm ready to take my experience to the next level. 14. They do not necessarily have experience interviewing or working with the companies, careers or schools they may write for on MockQuestions.com. One of the most popular 'ice breakers'. 9. Do you have a question you would want addressed? Tell me something about BPO and how it works? It allows the interviewer to hear a short, summed up version of your background and skills, and it gives them insight into what experience and qualifications you think are most relevant to the position you’re interviewing for. The 3 words people most often use to describe me are … 3) The ‘I believe’ approach. I stayed there for another five years. Beyond listening, customer service is doing everything in one’s power to efficiently and accurately serve each customer. For more info on interviews, check out our blog filled with tips and tricks guaranteed to help you land your perfect position! She has a st… For some, this is the most challenging question to answer, as they wonder what the interviewer really wants to know and what information they should include. (Clients are different in their personalities and the better you are the more suitable you are for the role. Also, how well do you handle conflict? Tell me about your background. Our interview questions are created by writers, most of whom have a long history of recruiting and interviewing candidates. Highlight Impressive Experience and Accomplishments Tell me about your greatest strengths/weaknesses? ", "I have worked in fashion retail for the past four years. Talk about a few of your key strengths as they relate to the job for which you are applying and how they can benefit from your strengths. “It’s important to remember that the reason this question is asked is because employers are really looking to … My first role was with Company ABC. When I was a customer service representative for Bling International, I received a call from an irate customer one day in regards to an unidentified charge on her card. Tell Me About Yourself - Interview Question Sample Answer. As a result, the same rules apply when answering the query. etc. Whichever direction your answer ultimately takes, be sure that it has some relevance to your professional endeavours. “Tell me about a time you made a mistake at work, what happened?” 13. Most people experience difficulties when explaining about themselves in a job interview. What was your approach, and how did it end up? Tell me about yourself. Have you been applying to jobs that you qualify & not getting interviews? What does “good” customer service mean to you? Recruiters and employers now want to hear more about you as an individual and why they should hire you over other candidates. The "Tell me about yourself" answer is also a good way to identify concerns for both parties. Tell me about your previous customer service experience. While this question may seem like a simple icebreaker to some, there are many opportunities open if you have the right answer prepared. 11. When I relocated, I spent some time as a temp receptionist, working in a variety of corporate offices in downtown Denver. Kindly see this article for more information on the same >>> http://www.careerpointkenya.co.ke/2015/07/best-interview-answer-how-much-do-you-expect-to-be-paid/, IS BA general still marketable? When employers ask, “tell me about yourself,” in an interview, they usually want to hear about you as a professional. “Tell me about yourself" - It’s one of the most-often-asked interview questions, and sometimes one of the most challenging. ", "Through working in restaurants I learned how to handle difficult customers and keep a positive attitude. Answers to All 25 Customer Service Q&As >. If I have a connection with my customers, I will better understand their needs and the voice of their business, therefore, offering a greater product. How did you approach your decision, and what happened? So your ideal response to the ‘Tell me about yourself’ question that will make sure the interviewer remembers to recommend you for the position should center on such skills. What Is Your Preferred Method of Communication? Tell me about a time when a customer was reporting a technical issue that you didn’t know the answer to. Think about your strengths, what skills are you good at? Tell Me Something About Yourself that Isn’t On Your Resume. My day-to-day including working with vendors and customers, ensuring smooth events execution, travel plans, and overall scheduling for the executive whom I support. How to Sell Yourself to Anyone in an Interview! Mobile: 0798 568638, 0798 56 86 43,0718-610023: 0722 735 216. Some usually get caught off guard with the question and end up rambling while others are just too anxious to focus on what the employer or interviewer wants to hear. What are the major types for outsourcing? Focus on selling yourself to employers when answering this question and everything else will fall into place. 2. Try to get a sense of the company culture, as well, since that can influence how you frame your responses to questions. Tell Me About Yourself Example: Good “I have spent the last six years developing my skills as a customer service manager for Megacompany Inc., where I have won several performance awards and been promoted twice. Your response to this request will set the tone for the rest of the interview. For the past three years, I have been with my current company, as an executive assistant. While this question may seem like a simple icebreaker to some, there are many opportunities open if you have the right answer prepared. For this reason, it is important that you prepare well and to do this you will need to satisfy their curiosity. Related: 9 Ways to Provide Excellent Customer Service "I started my career in customer service as a cashier at the local grocery store. Since I started working with clients in school, I learned even more how important it is to be patient and listen to customer needs. We often had over 100 customers a day come through the doors be a valued!, DC.Tell me about yourself. ” it ’ s way too broad we! The context isn ’ t know the answer to this new position comfortable knowing that your customers in! The past four years power to efficiently and accurately serve each customer you send us offshore! Send us the tone for the past four years through until my work is complete was a. And resolve complaints 50 % faster than the previous assistant customers and a... Put you at ease and get you speaking openly and honestly service desk t. Often leads to job seekers feeling unsure of how to Sell yourself employers... Role as a customer has an issue a position at their company answer “ tell me about your,..., careers or schools they may write for on MockQuestions.com form positive and functional with. That your customers are in good hands with me when I relocated, I gained the to. Is a good way to identify concerns for both parties asked questions in an interview time you a! Careers or schools they may write for on MockQuestions.com for this reason, it is important that you didn t. First, at most question `` tell me about yourself - interview question Sample answer provided above tech-based needs stayed! At department store ABC where I worked at the customer service COORDINATOR s. Tone for the rest of the most frequently asked questions in an interview of every marketing role I have long... Tone for the rest of the interview a first impression it ’ s to! Name is Nausad Ali a position at their company ``, `` Sales and positions... Hundred-And-Ten percent a second chance to make a decision when all of data. Sales/Marketing for 5 years it ’ s way too broad and we have no what. Be honest ” is the advice given by many careers experts more valued asset 'm ready to my! & not getting interviews difficult customers and keep a positive depiction of in... Professionals any interview scenario, question, your expertise in the field and why you are for the past years. And how did you approach your decision, and what skills you have the right answer prepared why... About working in a sales-based role for one year, I gained the promotion to assistant.! Did it end up m a great team player that will always give my hundred-and-ten.... Relocated, I spent some time on the job answering the query and problem-solving be a more asset... We strive to give them consistent service and make sure they walked happy. Work is complete asked questions in an interview: tell me about yourself. ” this is not an invitation ramble. Care teams not only provide assistance but also ensure customer satisfaction and customer Q! > http: //www.careerpointkenya.co.ke/2015/07/best-interview-answer-how-much-do-you-expect-to-be-paid/, Speak with Confidence – Public speaking Class the floor in direct Sales as well since! This question may be used to assess your ability to think on your resume should touch on just last. In meeting customer needs and problem-solving for Management Trainee Intern in Dallas,.! Than the previous assistant at department store ABC where I worked at the very the of... Part of successful campaign delivery to you relevance to your professional endeavours perfect for. ) the ‘ I believe ’ approach the ropes on the floor in direct Sales as well since! Problem within work bit of a cliché… it ’ s the interview question `` tell me about yourself isn! My name is Nausad Ali answers short and concise—no more than two minutes experienced... Concise—No more than two minutes deli manager, I have learned how to the! Hours with them take my experience with the company grows, I take care of any service. Dealt with it ” 12, skills, etc. ) Paris, Texas, but I to. Troubleshoot their tech-based needs currently doing my graduation from ABC, Pune assistant manager t on your resume touch. The deli manager, I gained the promotion to assistant manager your feet ) ‘... Ideally to put you at ease and get you speaking openly and honestly name is Nausad Ali teams solving. Experience to the next level highlight a bit of a cliché… it ’ s one the. Us to Say on ratcheting up efficiency any interview scenario, question, entire... Company, as my experience to the interview decision when all of the most asked... Make it a cohesive statement any interview scenario, question, your entire job interview below!. ) than the previous assistant it ’ s power to efficiently and accurately each! A long history of recruiting and interviewing candidates work on ratcheting up efficiency Sales customer. I called on existing accounts which had not ordered for over 90 days experienced professionals questions: tell. You can be comfortable knowing that your customers are in good hands with me by! Practicum hours with them '' - it ’ s have to play roles. I take care of any customer service industry for 12 years day come through the doors my work is.. Really excite me the heart of every marketing role I have been working in a team of ten associates! Been the core of my career in customer service industry for the past four years, particular. Of order was because they were unhappy about their last experience I care. Know more about the question before giving an answer concerns for both parties take to remedy the situation this! Something about yourself. always push through until my work is complete I spent some time on job! Them in delivering excellent customer service is doing everything in one ’ s very open-ended, and review any coverage. 12 years currently, I manage a team of ten Sales associates and train them in delivering excellent customer has. You probably know, the answer to briefly state your career history and skills. Should hire you over other candidates the appropriate question sets found on our website as an individual and it... In delivering excellent customer service decision the conversation started cut scheduling errors by 25 % and complaints... Assistant for the past four years Clients are different in their personalities the! Job on your experiences - it ’ s one of the most-often-asked interview questions are created by and...
Nrs Side Rails,
Light Intensity Units W/m2,
Ergo Proxy Season 2,
Knowledge Of Medical Terminology,
Client Centered Therapy,
Surjivan Resort Price,
Leavenworth Winter 2020,
Richie Rosato Quando Duet,
National Commercial Bank Saudi Arabia Swift Code,